Shipping Policy

Last updated: January 20, 2026

At Pure Muse Mode, we are committed to delivering your orders in a reliable, transparent, and timely manner. Below you will find all relevant details regarding our shipping process.

1. Shipping Coverage

We currently ship within Canada only.

Shipping availability and delivery times may vary depending on your location and carrier operations.

2. Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday)
  • Orders are not processed on Sundays or public holidays
  • Orders placed after 6:00 PM (Eastern Time – ET) will begin processing the next business day

During peak periods (such as sales or holidays), processing times may be slightly extended. If delays occur, you will be notified via email.

3. Shipping Costs

Free Standard Shipping (Canada)

We offer free standard shipping on all Canadian orders, with no minimum purchase required.

All shipping costs (if applicable) are clearly displayed at checkout — no hidden fees.

4. Estimated Delivery Time

  • Processing Time: 1–3 business days
  • Transit Time: 4–8 business days
  • Estimated Total Delivery Time: 5–11 business days

Delivery times are estimates and begin after order processing is completed.

Delivery times are estimates and may vary due to factors outside our control (such as carrier delays, weather conditions, or high shipping volumes).

5. Shipping Restrictions

We currently do not ship to:

  • P.O. Box addresses
  • APO/FPO/DPO military addresses
  • Certain remote or restricted areas

If your location cannot be serviced, you will be notified at checkout or shortly after placing your order.

6. Failed Delivery & Returned Packages

A shipment may be returned to us if delivery fails due to:

  • Incorrect or incomplete shipping address
  • Recipient unavailable
  • Refused delivery

If your package is returned, we will contact you to arrange re-shipment.
Additional shipping fees may apply.

Please ensure your shipping details are accurate at checkout to avoid delays.

7. Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of the expected delivery date:

Email: info@puremusemode.com

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

8. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your delivery in real time.

9. Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

Contact Information

Store Name: Pure Muse Mode

Company Address:
Waterhoenstraat 20, 8450 Bredene, Belgium

Tax Number: BE1034156293

Company Number: 1034156293

Phone:+16473660817 

Email: info@puremusemode.com

Customer Support Hours

Monday – Friday 9:00 AM – 5:00 PM (ET)
Saturday - Sunday: Closed

We aim to respond to all inquiries within 48 hours.