FAQ
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible, items must be:
- Unworn and unused
- In original condition
- With all tags attached
- In original packaging
For full details, please refer to our Return & Refund Policy.
How do I start a return?
To initiate a return, please contact us at:
Email: info@puremusemode.com
Include your order number and reason for return. If your request is approved, we will provide detailed return instructions.
Please note:
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within Canada, with no minimum purchase required.
All shipping costs (if applicable) are clearly displayed at checkout before you complete your purchase.
Do you ship internationally?
At this time, Pure Muse Mode ships within Canada only.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your delivery status in real time.
What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
All payments are processed securely through trusted third-party payment providers.
Contact Information
Store Name: Pure Muse Mode
Company Address:
Waterhoenstraat 20, 8450 Bredene, Belgium
Tax Number: BE1034156293
Company Number: 1034156293
Phone:+16473660817
Email: info@puremusemode.com
Customer Support Hours
Monday – Friday 9:00 AM – 5:00 PM (ET)
Saturday - Sunday: Closed
We aim to respond to all inquiries within 48 hours.