Refund & Return Policy
At Pure Muse Mode, we are committed to delivering a premium shopping experience. If your purchase does not meet your expectations, we offer a transparent and straightforward return process.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unworn, unused, and in original condition
- All original tags attached
- Returned in original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To request a return, please contact us at:
Email: info@puremusemode.com
Please include your order number and reason for return.
If your return request is approved, you will receive:
- Detailed return instructions
- Return shipping address
- A return shipping label (if applicable)
Important: Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
info@puremusemode.com
We will resolve the issue promptly at no additional cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Beauty or personal care items (for hygiene reasons)
- Final sale or clearance items
- Gift cards
If you are unsure about eligibility, please contact us before returning the item.
Exchanges
We do not offer direct exchanges.
To receive a different size or item, we recommend:
- Submitting a return request
- Placing a new order after approval
This ensures the fastest processing and product availability.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Refunds are issued only after returned items are received and inspected.
If approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
- Additional processing time may be required by your bank or payment provider
If your refund has not been received within 15 business days after approval, please contact us at info@puremusemode.com.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- Original shipping fees are non-refundable
Compliance & Canadian Customers
This policy applies to orders delivered within Canada and is designed to comply with applicable Canadian consumer protection standards.
We aim to ensure fairness, transparency, and a consistent customer experience.
Contact Information
Store Name: Pure Muse Mode
Company Address:
Waterhoenstraat 20, 8450 Bredene, Belgium
Tax Number: BE1034156293
Company Number: 1034156293
Phone:+16473660817
Email: info@puremusemode.com
Customer Support Hours
Monday – Friday 9:00 AM – 5:00 PM (ET)
Saturday-Sunday: Closed
We aim to respond to all inquiries within 48 hours.