Privacy Policy

Last updated: January 20, 2026

Pure Muse Mode (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

Our products and services are intended for customers located in Canada, and this Privacy Policy is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Our store is hosted by Shopify Inc., which provides the online platform that enables us to sell our products and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information that can identify you directly or indirectly.

a. Information You Provide Directly

Full name
Billing and shipping address (Canada)
Email address
Phone number
Account login credentials (if applicable)
Order history and preferences
Customer support communications and reviews

b. Payment Information

Transaction details and payment confirmations
Limited payment information processed securely by third-party payment providers

We do not store full credit or debit card numbers.

c. Automatically Collected Information

IP address
Browser type and device information
Website activity (pages viewed, clicks, cart activity)
Cookies and similar tracking technologies

2. How We Collect Information

We collect information through:

Direct interactions (such as placing orders, creating accounts, or contacting us)
Automated technologies (such as cookies and analytics tools)
Service providers (such as payment processors and shipping partners)
Advertising and marketing partners (where applicable)

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing & Fulfillment

Process payments securely
Fulfill and ship orders within Canada
Provide order confirmations and shipping updates
Manage returns, refunds, and exchanges

Customer Experience

Provide customer support
Maintain your account and preferences
Improve website functionality and performance

Marketing & Communications

Send promotional communications where permitted by Canadian law (including CASL)
Inform you about products, offers, and updates

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Security & Fraud Prevention

Detect and prevent fraud or unauthorized activity
Protect our website, business, and customers

Legal Compliance

Comply with applicable Canadian laws and regulations
Respond to lawful requests
Enforce our Terms of Service

4. How We Share Personal Information

We may share your personal information with:

Shopify Inc.
Payment processors
Shipping and fulfillment partners
Marketing and analytics providers
Legal authorities when required by law
Parties involved in a business transaction (such as a merger or acquisition)

We do not sell your personal information.

We do not share personal information for cross-context behavioural advertising without appropriate notice and, where required, your consent.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Operate and maintain our website
Remember your preferences and shopping cart
Analyze website traffic and performance
Provide relevant content and advertising

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Complete transactions
Comply with legal obligations
Resolve disputes and enforce agreements

When personal data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

If you believe a minor has provided personal information, please contact us and we will promptly delete it.

9. Your Privacy Rights (Canada)

Under Canadian privacy laws, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to the use of your personal information (subject to legal or contractual restrictions)
Request deletion of your personal information where applicable

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

10. International Data Transfers

Your information may be processed or stored outside of Canada (for example, by service providers). In such cases, your data will be subject to the laws of the jurisdiction where it is processed.

11. Third-Party Services

Our store is powered by Shopify Inc., which may process personal information to provide and improve its services.

We encourage you to review Shopify’s Privacy Policy for additional details.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Information

Store Name: Pure Muse Mode
Email: info@puremusemode.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday – Sunday: Closed

We aim to respond to all inquiries within 1–2 business days.

If you want, I can also quickly check if your shipping, returns, and contact page together meet full GMC approval standards (that’s usually where stores get flagged).

rewrite this exactly the same but only sunday close and we aim to respond to all inquiries within 24h

Here is your revised version with only Sunday closed and 24-hour response time, keeping everything else unchanged and GMC-compliant: